PS5 Error CE-107857-8, “An Error Occurred While Loading or Updating the Application”

PlayStation defines CE-107857-8 as an error that occurred while loading or updating an application. It usually appears when a game or app will not start, or when an update stalls partway through. The cause is usually corrupted or incomplete game data, or system software that is out of date, rather than a broken console.

The fix, in order

  1. Restart the PS5 fully. Hold the power button until the console turns off, wait a few seconds, then turn it back on.
  2. Update the system software: Settings, System, System Software, System Software Update and Settings, Update System Software.
  3. Update the game or app: highlight it on the home screen, press Options, Check for Update.
  4. If the error keeps coming back, delete the game or app (highlight it, press Options, Delete) and reinstall it from the library. Saved data is stored separately and is not deleted with the game.
  5. Rebuild the database: turn the console off fully, hold the power button until the second beep to enter Safe Mode, connect the controller by USB, choose Clear Cache and Rebuild Database, then Rebuild Database. This reorganizes storage records without deleting games or saves.
Do not reset the console to factory settings as a first step. PlayStation's published steps for this code end at rebuilding the database, and a reset erases everything on the console storage.

If it still happens

If the error follows one game after a reinstall and a database rebuild, that game's data or its latest update is the likely problem, so check whether other players report the same issue and wait for a patch. If several games fail the same way, back up saves to cloud storage or a USB drive and contact PlayStation Support, since repeated failures across many titles point toward storage trouble.

Common questions

Does CE-107857-8 mean the PS5 storage is failing? Not on its own. PlayStation describes it only as an error while loading or updating an application, and does not list hardware failure as the meaning. Storage trouble becomes likely only when many games fail the same way after reinstalling and rebuilding the database.

Will deleting the game delete my saved progress? No. Deleting a game removes the game data, while saved data is kept separately. You can check it under Settings, Saved Data and Game/App Settings.

Should I rebuild the database first? No. Restart, update the system software and the game, and reinstall the game first. Rebuilding the database is the last step in PlayStation's published order for this code.

Related errors

PS5 Error CE-108255-1 · PS5 Error CE-100005-6 · PS5 Error SU-101312-8 · Minecraft Exit Code 1

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