PS5 Error CE-100005-6, “There Was a Problem Reading the Disc”

PlayStation defines CE-100005-6 as a problem reading the disc, and the same code covers a game or app that will not load. For disc games, the disc itself is the usual suspect. For digital games, the installed data is, and the fix is a reinstall.

The fix, in order

  1. Eject the disc and inspect it for scratches, smudges, or cracks. Clean it with a soft, clean cloth, wiping from the center toward the edge, never in circles.
  2. Insert the disc again. With the console standing vertically on its stand, the label side of the disc should face left.
  3. Try a different disc. If other discs work, the first disc is damaged or faulty, and no console setting will fix it.
  4. For a digital game, or if cleaning does not help, delete the game (highlight it, press Options, Delete) and reinstall it from the library.
  5. Update the system software: Settings, System, System Software, System Software Update and Settings.

If it still happens

If every disc fails with this code while digital games work, the disc drive itself is the likely fault, so contact PlayStation Support about a repair. If one digital game keeps failing after a reinstall, check that the console has enough free storage, then rebuild the database from Safe Mode (Clear Cache and Rebuild Database, then Rebuild Database).

Common questions

Does CE-100005-6 mean my PS5 disc drive is broken? Not necessarily. A single scratched or dirty disc is the most common cause. A broken drive is likely only when every disc fails, including clean, undamaged ones.

Will deleting the game delete my saves? No. Saved data is stored separately from game data and survives deleting and reinstalling the game.

Which way does the disc go in a vertical PS5? With the console standing vertically on its stand, the label side of the disc faces left.

Related errors

PS5 Error CE-108255-1 · PS5 Error CE-107857-8 · PS5 Error SU-101312-8

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