Forgot Amazon Password, Reset It With a One-Time Password

Amazon resets a forgotten password with a one-time password, called an OTP, sent to the email address or mobile phone number on the account. The new password works right away, and it covers all Amazon-related accounts that share the same email address.

The recovery, in order

  1. Go to the Amazon sign-in page and select Forgot password? to open Password assistance. Amazon's own reset help is at amazon.com help: Reset Your Password.
  2. Enter the email address or mobile phone number associated with the Amazon account and select Continue.
  3. Choose how to receive the one-time password: email or text message.
  4. Enter the OTP Amazon sends you and select Continue.
  5. Create a new password. As soon as it is created, it is active.
Amazon never asks for a password by email, and no third-party service can reset an Amazon password. Only enter the OTP on amazon.com, and never share a password or a one-time password with anyone, including someone claiming to be support.

If the usual reset doesn't work

If the code does not arrive, check the spam folder, then use the Resend OTP or Didn't receive code? option on the page. Too many failed sign-in or reset attempts in a short time can temporarily lock the account, so wait before trying again. If you no longer have access to the email address or phone number on the account, the standard reset cannot verify you, so use Amazon Customer Service through the Help pages on amazon.com to update the contact details on the account.

How to avoid getting locked out again

Keep the email address and phone number on the account current, turn on Two-Step Verification, and store the new password in a password manager.

Common questions

Does the new password work on all Amazon services? Yes. The new password is for all Amazon-related accounts associated with the same email address, so it signs you in across Amazon shopping and the related services on that account.

What if I never receive the OTP? Check the spam folder, confirm the email address or phone number on the account, then use Resend OTP or Didn't receive code? to request a fresh code.

Can I recover my Amazon account without access to my email or phone? Not through the standard reset, because Amazon needs a working contact to verify ownership. Use Amazon Customer Service through the Help pages on amazon.com to update the contact details.

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