Netflix resets a forgotten password with a link sent by email or a code sent by text message. The reset takes a few minutes when the email address or phone number on the account still works, and resetting signs you out on every device.
If the email never arrives, check the spam folder and try the other method, Email or Text Message. If a reset link will not open, clear Netflix cookies, then request a fresh link, because older links stop working once a new one is sent. If you do not remember the email address or phone number on the account, select I don't remember my email or phone, enter the first name, last name, and payment card on the account, then select Find account. If that still fails, contact Netflix through the Help Center on its website, where support can walk through account recovery.
Keep the email address and phone number on the account current, store the password in a password manager, and after a reset open Account, then Manage access and devices, and remove any device you do not recognize.
Will resetting my password sign me out everywhere? Yes. Netflix signs you out on every device after a password reset, including phones, TVs, and streaming devices, so sign back in with the new password.
What if I do not remember the email or phone on my account? On the LoginHelp page, select I don't remember my email or phone, then enter the name and payment card on the account so Netflix can find it.
Why does the reset link not work? Reset links expire, and requesting a new email cancels older links, so always use the newest message. Clearing Netflix cookies and requesting a fresh link also fixes links that will not open.