Forgot Microsoft Account Password, Reset It Online

One Microsoft account password covers Outlook, Hotmail, live.com email, OneDrive, Office, Xbox, and Windows sign-in, so a single reset fixes them all. The reset runs through Microsoft's password reset page, and it works best on a device and connection you have used before.

The recovery, in order

  1. Open the Microsoft password reset page at account.live.com/password/reset.
  2. Select I forgot my password and select Next.
  3. Enter the email address, phone number, or Skype ID of the Microsoft account, then complete the check Microsoft shows.
  4. Choose where to receive a verification code: an alternate email address, a phone number, or an authenticator app prompt.
  5. Enter the code, then create a new password you have not used on this account before.
  6. Sign in with the new password. On a Windows PC, select I forgot my password on the sign-in screen to reach the same reset.
Microsoft support cannot retrieve or bypass a lost password, and agents cannot send reset links, so only use the official reset page. Never share a password or a verification code with anyone, including someone claiming to be support.

If the usual reset doesn't work

If you cannot use any recovery option shown, select I don't have any of these to open the account recovery form, and fill it in as accurately as you can. Microsoft reviews the form and replies within 24 to 48 hours, and the form can be tried up to twice a day. If two-step verification is on and the recovery code from when it was set up is lost, Microsoft may require a 30-day security-info replacement before a new password can be set, and that wait cannot be shortened.

How to avoid getting locked out again

At account.microsoft.com/security, keep a recovery email and phone number that you can still reach, use the Microsoft Authenticator app, store the recovery code from two-step verification somewhere safe, and set up a passkey where Microsoft offers one.

Common questions

Does this reset work for Outlook, Hotmail, and live.com accounts? Yes. They are all Microsoft accounts, so the same reset page and the same new password cover them, plus OneDrive, Office, Xbox, and Windows sign-in.

What if I no longer have access to my recovery email or phone? Use the account recovery form by selecting I don't have any of these on the reset page. Microsoft reviews the answers and replies within 24 to 48 hours.

Can Microsoft support reset my password for me? No. Microsoft says its support agents cannot retrieve or bypass a lost password or send reset links, so the reset page and the recovery form are the only routes.

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Forgot Gmail Password · Forgot Yahoo Mail Password · Forgot Apple ID Password · Password Generator

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