Xbox Error 0x87E0000D, “Something Unexpected Happened” While Installing a Game

0x87E0000D shows up when installing a game from the Microsoft Store or the Xbox app, with the message “Something unexpected happened.” The install stops, usually because of a network interruption, a problem with the store service, or corrupted install data. Microsoft publishes no dedicated support article for this code, so the steps below are the standard install troubleshooting that applies to it, in the order worth trying.

The fix, in order

  1. Check the Xbox status page. If store or subscription services show a problem, wait for Microsoft to resolve it.
  2. Restart the console, or restart the PC if the error is on the Xbox app for Windows, and try the install again.
  3. Power cycle the console: hold the Xbox button for about 10 seconds until it shuts down, unplug it, wait at least 30 seconds, plug it back in, and turn it on.
  4. On Xbox, try installing the game in offline mode: Settings, General, Network settings, Go offline, then start the install from the disc or from the ready-to-install list, and go back online afterward.
  5. Cancel the stalled install, delete any partial game data, and install the game again from the library.
  6. On a Windows PC, reset the Microsoft Store cache by running wsreset.exe, then reset the Xbox app and Gaming Services in Settings, Apps, and try the install again.
Do not factory reset the console as a first step. Most 0x87E0000D failures clear with a status check, a power cycle, or a clean reinstall, and a reset erases everything on the console.

If it still happens

If the same game fails on a healthy connection while other games install fine, the install data or the store listing for that game is the likely problem, so try installing it on a different console or PC with the same account if you can. If every install fails, update the console system software, check that the console has enough free storage, and contact Xbox Support with the code and the game name.

Common questions

Does Microsoft have an official page for 0x87E0000D? No dedicated support article for this code was found. The code is widely reported for failed Microsoft Store game installs, and the steps here are the standard install and network troubleshooting for that failure.

Is 0x87E0000D a network error? Often, yes. It is most commonly reported when the connection drops during an install or the store service is having trouble, but corrupted partial install data can cause the same code.

Will I lose my saves if I delete the partial install? No. Deleting a partially installed game removes the game data only. Saved games are kept separately and sync from the cloud when you sign back in.

Related errors

Xbox Error 0x87DE2713 · Xbox Error 0x87DD0006 · Steam Disk Write Error

Was this helpful?