Xbox Error 0x87DE2713, Game or App Won't Open

0x87DE2713 appears when a game or app will not open, and the console cannot locate or verify it. It affects digital and disc games, and it is usually a licence check or service problem rather than a broken game. Microsoft publishes no dedicated support article for this code, so the steps below are the standard troubleshooting reported for it, in the order worth trying.

The fix, in order

  1. Check the Xbox status page. If Xbox services are down, games may not open until Microsoft resolves the outage, so wait before changing settings.
  2. Power cycle the console: hold the Xbox button for about 10 seconds until it shuts down, unplug it, wait at least 30 seconds, plug it back in, and turn it on.
  3. Try offline mode: press the Xbox button, go to Settings, General, Network settings, and choose Go offline, then launch the game again. If it opens offline, the problem is the service or network check, not the game itself.
  4. Check for system and game updates, and install any that are waiting.
  5. Remove and re-add the account: Settings, Account, Remove accounts, then sign back in. This refreshes the licence check, and saves and licences are not affected.
  6. If one game still will not open, delete it and reinstall it. If the install was incomplete or corrupted, a clean install replaces it.
Do not factory reset the console before trying offline mode and the account refresh. Most 0x87DE2713 cases clear with those steps, and a reset erases everything on the console.

If it still happens

If the error follows one game after a reinstall, check that the game licence belongs to the signed-in account, especially on a console shared between accounts or after a subscription change. If every game fails to open, test the network connection, and if the network is healthy, a factory reset keeping games and apps is the last local step before contacting Xbox Support.

Common questions

Does 0x87DE2713 mean my game is deleted? No. The game is still installed. The console cannot verify or locate it at launch, which is usually a service, account, or licence check problem.

Why does offline mode fix it? Offline mode skips the online licence check. If the game opens offline, the install itself is fine, and the fault is in the service or network path that performs the check.

Will removing my account delete my saves? No. Removing an account removes the local sign-in record only. Saves are kept separately and sync from the cloud when you sign back in.

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