Steam error code 310, failed to load web page

Error code 310 appears as “Failed to load web page (unknown error)” when the built-in browser inside the Steam client cannot finish loading a page. The code comes from Chromium, the browser engine Steam embeds: Steam's minus 310 is Chromium's ERR_TOO_MANY_REDIRECTS, which means the request kept bouncing between addresses and never landed. A corrupt web browser cache or stale cookies are the usual cause, and the library and installed games are normally unaffected.

The fix, in order

  1. Delete Steam's web browser data. In Steam, open Settings, then Web Browser or Interface, and delete the web browser cache and all browser cookies, then restart Steam. This is the fix that works most often.
  2. Clear the download cache under Settings, Downloads, then sign back in and retry the page.
  3. Flush the DNS cache. Open an administrator Command Prompt and run ipconfig /flushdns, then restart Steam.
  4. Turn off any proxy and close VPN software, since a proxy in the path can create the redirect loop.
  5. Try a different DNS resolver, such as a public resolver, to rule out a failing ISP resolver.
  6. Opt out of the Steam beta, or opt in and back out again, under Settings, Interface, Client Beta Participation, then restart Steam.
  7. Allow Steam through the firewall, and test with antivirus paused briefly to see if it is blocking the page.

If it still happens

If the error only affects one page, such as the Market, try the same page in a regular browser at the Steam website. If it loads there, the problem is inside Steam's browser data, so repeat the cache and cookie clear. If it fails in the browser too, the page or service itself is having trouble, and waiting is the fix.

Common questions

Is error 310 the same as error 130? No, although both show the same message. Error 130 is a proxy connection failure, while error 310 is too many redirects, usually from corrupt browser data. The fixes overlap but start in different places.

Does error 310 mean my account is blocked? No. It is a page loading problem in Steam's built-in browser, not an account problem. Account blocks show up as sign-in or access messages, not page load codes.

Related errors

Steam error code 130 · Steam error code 118 · Steam error code 105 · Steam connection error

Was this helpful?