Steam error code 130, failed to load web page

Error code 130 appears as “Failed to load web page (unknown error)” when the built-in browser inside the Steam client cannot load a page, such as the Store or Community pages. The code comes from Chromium, the browser engine Steam embeds: Steam's minus 130 is Chromium's ERR_PROXY_CONNECTION_FAILED, which means something on the PC is routing the browser through a proxy that is not answering. The rest of Steam usually keeps working, since only the web pages are affected.

The fix, in order

  1. Turn off the system proxy. In Windows, open Settings, Network and internet, Proxy, and turn off any manual proxy and any automatic configuration script, unless the network genuinely needs one.
  2. Disable VPN software. Many VPN clients install a proxy and leave it behind when disconnected, so close the VPN fully and test again.
  3. Delete Steam's web browser data. In Steam, open Settings, then Web Browser or Interface, and delete the web browser cache and all browser cookies, then restart Steam.
  4. Flush the DNS cache. Open an administrator Command Prompt and run ipconfig /flushdns, then restart Steam.
  5. Reset Winsock. In an administrator Command Prompt, run netsh winsock reset, then restart the PC.
  6. Check the firewall and antivirus. Allow Steam through the firewall, and test with protection paused briefly to see if it is the block.
  7. Reinstall the Steam client if the pages still will not load, keeping the steamapps folder so the games are not downloaded again.

If it still happens

If the error only happens on one network, such as a school or workplace network, the proxy or filter there is the cause, and Steam's pages will not load until that network allows them. If the same pages load in a regular browser but not in Steam, the problem is inside Steam's own browser data, so repeat the cache and cookie clear.

Common questions

Can I still play games with error 130? Yes. Error 130 only affects Steam's built-in web pages, like the Store and Community. The library and installed games keep working.

Why do Steam pages fail when my browser works? Steam uses its own embedded browser with its own cache and proxy handling, so a bad proxy setting or corrupt Steam cache can break Steam pages while a regular browser works fine.

Related errors

Steam error code 105 · Steam error code 118 · Steam error code 310 · Steam connection error

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