PS5 Error WS-116521-6, “This Service Is Currently Under Maintenance”

WS-116521-6 is PlayStation's way of saying the service you tried to use is temporarily down for maintenance. It appears when signing in, opening the store, or starting an online game, and it means the problem is on PlayStation's side, not in the console.

The fix, in order

  1. Check the PlayStation Network service status page from a phone or computer. If the service you need is listed as under maintenance, wait. No console setting will bring it back sooner.
  2. Restart the PS5 fully and try again, in case the maintenance window has just ended and the console is holding a stale sign-in.
  3. Test the internet connection: Settings, Network, Connection Status, Test Internet Connection. If the test fails, the problem is the home network, not maintenance.
  4. Restart the router and modem, wait at least 5 minutes, then reconnect the console.
  5. If the status page shows all services working and the error continues for hours, sign out of PlayStation Network and sign back in.
Do not factory reset the console for this code. Maintenance is a server-side state, and a reset erases all data on the console without fixing it.

If it still happens

If the status page is green and other devices on the same network reach the internet normally, try a wired connection instead of Wi-Fi, and check whether a different account signs in on the same console. If one account fails while another works, the problem is with that account, so check its sign-in details and any messages from PlayStation about the account.

Common questions

How long does PS5 maintenance last? Most maintenance windows last from under an hour to a few hours. The service status page is the only reliable source for when a specific service is back.

Can I play games while WS-116521-6 is showing? Yes, for games that do not need an online check. Single-player games already installed on the console usually still work, while online multiplayer, the store, and cloud saves wait until the service returns.

Is WS-116521-6 a ban? No. A suspended account shows a different code and message. WS-116521-6 states plainly that the service is under maintenance.

Related errors

PS5 Error NP-102946-2 · Xbox Error 0x87DD0006 · PS5 Error CE-107857-8

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