Forgot Your Xfinity Password

Forgetting an Xfinity ID password locks you out of billing, the Xfinity app, and your email in one stroke. The reset takes a few minutes and runs entirely on Xfinity's own password page, using a code sent to the phone number or email address already on the account.

The recovery, in order

  1. Go to the official reset page. Type xfinity.com/password into the browser address bar yourself. Do not follow a password reset link from a message or an email you did not ask for.
  2. Enter your Xfinity ID and select Continue. The Xfinity ID is usually your email address or your mobile number. Do not use your Xfinity email address as the recovery address, since that inbox uses the password you are resetting.
  3. Choose how to receive the code. Pick text message or email. The code is valid for 15 minutes, so keep the page open while you wait for it.
  4. Enter the code, then create a new password. Xfinity requires at least 8 characters, including one letter and one number or special character. The password cannot contain spaces, your name, or any part of your Xfinity ID.
  5. Sign in with the new password. Update it anywhere it was saved, in the browser, the Xfinity app, and any password manager, so an old saved copy does not keep signing you in with the wrong password.

If the usual reset doesn't work

If you cannot remember the Xfinity ID either, use the Forgot Xfinity ID link on the same reset page. Xfinity can recover it using the mobile number or the account number printed on the bill. If the code never arrives, check the spam folder, confirm the phone number or email on the page is one you still control, and use the Verify another way option if it is offered. Stop guessing the password after a few wrong tries, since repeated failed attempts can temporarily lock the account, and run the reset instead. If no recovery option on the account is reachable, use the official support chat through Xfinity's own help center to verify the account another way.

Never share a password, verification code, or recovery code with anyone, including anyone claiming to be support. Xfinity will never ask for your password or a reset code, and a real reset always happens on Xfinity's own site, never through a link in an unsolicited message.

How to avoid getting locked out again

Save the new password in a password manager instead of reusing an old one, and keep the recovery phone number and email address on the account current in the account settings. Turn on two-step verification, so a stolen password alone is not enough to open the account. If the account uses a Comcast email address as the ID, remember that the email password and the Xfinity ID password are the same, so changing one changes the other.

Common questions

Can I reset my Xfinity password without my phone? Yes, if an email address is on file. On the reset page, choose email instead of text message, and the code will be sent to that address. Check the spam folder if it does not arrive.

What if I forgot my Xfinity ID too? Use the Forgot Xfinity ID link on the same reset page. Xfinity can recover the ID using the mobile number or the account number printed on the bill.

Why does my new Xfinity password still not work? Type the new password by hand, since saved logins and auto-fill often keep entering the old one. If it still fails, run the reset once more and confirm the new password was accepted on the reset page.

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