Forgot Your AT&T Password

One AT&T ID password signs you in to myAT&T, AT&T Mail, and the AT&T app. If you forgot it, AT&T sends a temporary password by text or email, and you use that to sign in and create a new one.

The recovery, in order

  1. Open AT&T's official password help page. Go to AT&T's change or reset your sign-in password page and select the Reset your password link there. Type the address yourself rather than following a reset link from a message.
  2. Enter your user ID and the last name associated with your ID. The user ID is usually the email address or wireless number registered with the account.
  3. Choose your verification method and follow the prompts. AT&T sends a temporary password by text message or email to the contact on file.
  4. Sign in with the temporary password, then enter and confirm a new password. AT&T requires 8 to 24 characters, with uppercase and lowercase letters, numbers, and special characters such as +, =, #, ?, *, $, !, _ and -.
  5. Update the new password everywhere it was saved. That includes devices, web browsers, and apps, plus AT&T Mail, which shares the same password as the AT&T ID.

If the usual reset doesn't work

If you forgot the user ID too, use the Forgot user ID? link on the sign-in page. AT&T can recover it using the wireless number or account number plus the billing ZIP code. If the temporary password never arrives, check the spam folder for the email version, and confirm the phone number or email on the account is still yours. Type the ID and password in by hand to avoid auto-fill errors, and note that entering a wrong password five times can temporarily suspend access. If no recovery option is on file at all, AT&T can verify identity in person at a store with a government-issued photo ID.

Never share a password, verification code, or recovery code with anyone, including anyone claiming to be support. AT&T will never ask for your password, and a real reset always happens on AT&T's own site, never through a link in an unsolicited message.

How to avoid getting locked out again

Save the new password in a password manager instead of reusing an old one, and keep the recovery phone number and email address on the account current, since those are what the temporary password is sent to. After any phone number or email change, update the contact details in the AT&T account profile, so the next reset does not go to an address that no longer exists.

Common questions

Is my AT&T Mail password the same as my AT&T ID password? Yes. The password used to sign in to AT&T Mail and to the AT&T account is the same, so changing one changes the other. Use the new password to sign in to AT&T Mail as well.

What are AT&T password requirements? An AT&T password must be 8 to 24 characters, with uppercase and lowercase letters, numbers, and special characters. Avoid personal details that are easy to guess and obvious sequences like 123456.

Can I reset my AT&T password without access to my phone or email? If no recovery option is on file, the online reset cannot send you a temporary password. AT&T can verify identity in person at a store with a government-issued photo ID.

Related guides

Forgot Your Verizon Password · Forgot Your Wi-Fi Password · Lost Access to Your Authenticator App · Password Generator

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